I thought today’s post would be a good follow-up since earlier this week I talked about the amazing benefits of Hilton Gold status.Today, I’ll explain how Hertz punishes their valuable customers.
Here’s the story.
I was booking a one way rental car from Dallas to Houston. Hertz had very good rates, considering it was a one way rental ($72.95 inclusive of taxes and fees), so I decided to make the reservation. On the last step of the reservation, it asked if I
wanted to sign up for Hertz Gold. I’m already a Hertz Gold member so I decided to say ‘no thanks’ and sign in. I figured there was a possiblity that my rate might drop or I’d get better service if I reserved the car as a Gold member.
Guess what happened when I signed in? The price jumped to $205.86 (I’m attaching screen shots below).
I figured that it must be some type of a glitch, so I went back to the home page and tried to book again. It was still showing $205.86.
Since signing in was what caused nearly a 300% price increase, I signed out. I then opened a new browser, cleared the cache, and tried again. This time I got my $72.95 rate because I said ‘no thanks’ and didn’t sign into my account.
Now, the lesson could be that Hertz doesn’t like Gold members and wants to overcharge them, or … they just overcharge Americans.
Several months ago, I was in Papua New Guinea trying to rent a car (one way) in New York state. I saw some great rates, and then at some point it asked for my residence. I put USA, and the rate jumped dramatically. I switched it back to PNG, and the rate dropped again.
In this case, my rate may have dropped when I entered my gold account because it’s registered to a US address.
Moral of the story: When renting a car with Hertz, do it when you’re traveling because you might be able to rent it for a 300% discount if you do it from outside of the US.