Addressing the Travel and Points Headache Factor | Feedback Needed

The Introduction.

You may or may not know, but as of the first of April, this is my fulltime gig.  This?  Yes, this – writing, maintaining, managing, and whatever else needs to happen to my group of blogs.  Since I now have more time to invest in the blog (except when I’m traveling, which I seem to be doing a lot), I’ve been reflecting on the content and direction of this blog.

Keep reading, as I’ll need your help to make this blog better.

Over the last week or two, I’ve slowly been making some changes to the blog.  My goal for this blog is to make information more accessible to everyone (regardless of knowledge and experience with points and miles) and to reduce the headache and time factor required to collect miles and points.

The two newest pages on the site are:

  1. Best Hotel Credit Cards - This page is similar to my best travel credit cards page, but focuses on the best current hotel credit card offerings available.
  2. Suggested Application Strategy - For the sake of convenience, I highlight what I think are the best credit card offers by issuing bank.  This way if you want to do multiple applications at one time, a suggested strategy is in place.

What is the headache factor?

There’s a story I read about a company that went into a grocery store to sell jam.  On the first day, they showcased their full range of 24 jams.  They had a lot of people taste a lot of jam, but they had few sales.  On the second day, the had samples of only three types of jams, and they sold a lot more.

The reason?

When there are too many choices on the table, our brains take the easy way out and decide not to choose.  That’s what I call the headache factor.

One of the things I’ve recognized when I talk to regular people about miles and points is that they don’t want to know all the details.  They want to get in, get as much useful information as possible, get their points, and move along.

So I need to let you know that with each of the pages and posts on this blog, I need to offer a little bit of caution or sort of caveat emptor.

I do a significan amount of filtering.  Filtering offers.  Filtering benefits.  Filtering hacks.  Filtering tips.  I limit what I write to two and sometimes three posts every week.

I do that with the assumption that you have a life and like it.  If you were a points junkie, you’d be on FlyerTalk every day and subscribe to every travel blog.  You’d want to know how to spend 6 hours just to end up with 60 miles.  You’re happy to spend a Saturday morning reading and researching about deals, offers, and benefits.

I’m that way, but I don’t think most people are.

See, I’ve made an assumption about you.  I’ve assumed that you want to apply the 80/20 principle.  You want to get 80% of the benefits by applying 20% of the time.

My question is this – am I right?

Would you rather more posts, more details, more information?  All of this requires you to process more information.  

Or

Do you like fewer posts and like knowing that you’re not missing out on the best offers?

You can leave your feedback by sending me an email (htcheap at gmail dot com), leaving a comment, or hitting reply if you’re an email subscriber.

Oh, and one last thing.

Because I don’t share everything with you, I’ve done my best to make myself accessible.  I’m always happy to provide customized and personalized assistance.    Always feel welcome to email me, and I’ll do my best to get back to you as soon as possible

Comments

  1. KWu says

    Slightly more frequent posts might be nice (like 4-5x/week, but definitely not more than 1x/day), but I personally lean more towards 80/20 than going entirely all out–especially for stuff that involves a lot of business travel or booking meeting rooms for work conferences and such. Mommy Points is one of my new favorite points blogs because while I don’t have a kid, she does focus on more accessible ways of earning day-to-day than through big business trips.

  2. Carol says

    I am so happy that someone wants to make information more accessible to “everyone” (regardless of knowledge and experience with points and miles) and to reduce the headache and time factor required to collect miles and points. The reasons that I seldom go to FlyerTalk are: 1. That it is too cumbersome and ridiculous to try to navigate efficiently, not to mention finding what I am looking for, and 2. That it seems to be rather selfish, snarky and elitist. But that doesn’t mean that I’m not a points and miles enthusiast!

    I would appreciate more posts, more details and more information. I don’t mind processing more information when it is easy to find and easy to understand. I think the problem with too much filtering of information is that the info filtered out might be info that someone could have used. We are all in unique situations, so what works for one may not work for another and vice versa. For example, as a retired, single female, I am not interested in business travel, although I respect the fact that others might be. I would like more info that pertains to people my age who sometimes travel alone. I do like your idea for the 2 new pages.

    I am glad to hear that you will be doing this full time! I look forward to the changes.

  3. suzanne mellin says

    I would like information on how to handle problems with airlines when customer service will not help.

    IF YOU CAN ADVISE ME NOW, I’D APPRECIATE IT. WHEN I MADE MY RESERVATIONS WITH AIR FRANCE ON THE PHONE, THE AGENT TOLD ME THAT I’D HAVE TO TRANSFER MY AMEXP MILES TO HOLD THE RESERVATION. I DID SO WHILE THE AF AGENT WAS ON THE PHONE. THE NEXT DAY ANOTHER AGENT TOLD ME THAT ONE LEG OF THE TRIP COULD NOT BE HONORED ON AF BECAUSE THERE OF AN ERROR THEY MADE, AND THEY COULD NOT OFFER ANY ACCEPTABLE ALTERNATIVES. THEIR CUSTOMER SERVICE AND SUPERVISOR DISMISSED THE PROBLEM AS ” I CAN’T DO ANYTHING FOR YOU.” OTHERS HAVE BEEN WORKING ON IT WITH NO SUCCESS SO FAR. WHO ELSE CAN I CONTACT? I WANT THE MILES TRANSFERRED BACK TO THE AMEXP. THANK YOU.

    • says

      Suzanne,
      I’m sorry about the situation with Air France. Unfortunately, the only place to appropriately try and resolve your grievance is with Air France. Perhaps another call to a supervisor might produce better results?

      I’m having a similar issue with US Airways and I’m finding it frustrating. Sorry.

Leave a Reply

Your email address will not be published. Required fields are marked *